Terms & Conditions B2C
1.1. hostmobility-eng.setek.se/shop and Hostmobility.com are websites operated by Host Mobility AB (hereinafter referred to as “Host Mobility”, a company registered in Sweden under registration number 556617-5054 and located at Flöjelbergsgatan 14C, 431 37 Mölndal, Sweden.
1.2. Host Mobility can be reached here for any question regarding these Terms and Conditions and matters connected to orders and purchases.
1.4. These Terms and Conditions govern the selling terms of all orders placed by customer(s) (hereinafter referred to as “you” or the “Customer”) on the domain
hostmobility-eng.setek.se/shop, any sub-domains, mobile websites or applications, from the moment you place an order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions.
Please make sure you have read and understood them before placing an order.
The Customer and Host Mobility are hereinafter collectively referred to as the “Parties”.
1.5. Host Mobility reserves itself the right to amend these Terms and Conditions from time to time. The new version will not be retroactive, and the Parties shall only be bound by the Terms & Conditions which are online the day the order is placed.
1.6. In these Terms and Conditions, the following terms shall have the meaning ascribed to them below:
- a) “Site” means the domain, sub-domains of hostmobility-eng.setek.se /shop and mobile application.
b) “You” means the customer who places an order.
c) “Customer” means the individual who places an order. Purchases made on our Site are only to private individuals and not companies.
d) “Working Day” means a day that is neither (i) a Saturday or Sunday, nor (ii) a public holiday in the Customer’s country.
e) “Order” means the order submitted by you to the Site to purchase product(s) from us.
f) “Content” means all texts, graphics, videos, pictures, and all other information published on the Site.
g) “Third Party Sites” means any site not provided by Host Mobility.
h) “Contract” means the order placed by you for the purchase of product(s) in accordance with these Terms and Conditions.
i) Words importing the singular shall include the plural and vice versa.
- ORDERING/ FORMATION OF CONTRACT
2.1. You may only purchase products from us if you are legally capable of entering into a binding contract with us and you are an authorized user of the payment method used to pay for your order.
2.2. Our Site will guide you step by step in finalizing your purchase and placing your order. You will be informed with a recap’ detailing the substantial information of your order before placing your purchase. We strongly recommend you to carefully verify all the details of your order before purchase as we cannot guarantee that we will be able to amend your details afterward.
2.3. Once you have placed your order, we immediately contact your payment provider for authorization to take payment from your account. We will not process your order until we have received such authorization.
2.4. Once payment has been accepted, we’ll send you an e-mail to confirm the purchase. This email is the acknowledgment of the purchasing contract between you and us.
2.5. Host Mobility retains the right to refuse any purchase request made by you for legitimate grounds such as, for example, if we are not able to process your payment or if a product becomes out of stock. If a Product becomes out of stock between the time you place an order and the time our warehouse processes it, we will cancel the purchase of said product since it is no longer available. If this is the case, we will notify you and issue a refund. If for any reason we are unable to fulfill your order, you will receive a cancellation email. If payment has already been withdrawn for such canceled order, we will refund the same amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary, Host Mobility will contact you.
- PRICING AND PAYMENT
3.1. Prices stated on the Site apply to all orders made through the Site. All prices are inclusive of VAT (where applicable). Delivery costs and any other costs which may apply will be charged in addition and are clearly displayed during the checkout process. In addition, you may be charged for customs and import charges as your order passes through customs. Any charges on a parcel must be paid by you (or the third party that acquires, physical possession of the items you purchased).
3.2. Host Mobility has the right to change or update information at any time without any warning, including errors with prices, details, and descriptions which appear on the Site.
3.3. If incorrect information has been specified for any product you have purchased, do not hesitate to contact our customer service under the conditions laid down in the provision of these Terms and Conditions.
3.4. We offer PayPal and credit card payment with Swedbank Pay. You will be able to find all the payment methods available for your country during the checkout process.
Please note that we do not accept cash or cheques.
3.5. All payments are subject to validation checks and authorization by the payment service provider you have chosen. If the provider refuses to or does not for any reason, authorize payment, you will then be notified by email and/or during checkout. Other T&C might therefore apply.
3.6. If the provider refuses to, or does not for any reason, authorize payment, the order will be canceled and you will then be notified by email and/or during checkout.
3.7. Occasionally, we may provide special offers and discounts relating to certain products on the Site. The conditions of use relating to any special offer or discount will be specified at the time of issue.
3.8. We reserve the right to withdraw such special offers or discounts at any time, without warning.
3.9 Please note that You are responsible for any costs associated with money transactions.
- Shipping and Delivery
4.1. Shipping costs will be charged in addition to the purchase price of your product, which is clearly displayed where applicable and included in the ‘Total Cost’ section at checkout.
4.2. We aim to dispatch orders within 5-10 working days following the confirmation email. Please note that dispatch time might take longer due to high seasons-sales, unexpected events, or availability of products.
4.3. We will carry out a pre-authorization check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been captured.
4.4. You will receive a shipping confirmation email once your parcel has been dispatched, indicating an estimation of the time of delivery. The promised delivery time starts from the moment you receive your confirmation email.
4.5. The amount of delivery fee will always be 169 Swedish crowns. You will be able to find all the delivery methods available for your country during the checkout process.
4.6. You must provide us with complete and accurate delivery address information as we cannot guarantee that we will be able to amend it after purchase. The customer is solely responsible for any error of delivery due to a lack of information or error on the delivery address while placing the order. Risk and ownership shall be transferred to you once the products are in your possession.
4.7. Our carriers will make every effort to deliver your order within the promised delivery time. Nevertheless, delays are sometimes inevitable. Please contact our customer service if you have not received your parcel within the promised delivery time.
4.8 Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days, you are entitled to cancel your purchase.
4.9. Should your parcel be delivered to a specific delivery point, you agree to pick up said package within the time specified in the delivery notification. Packages shall normally be retrieved personally with valid identification and order number. If you do not collect your parcel in time, your order will be sent back to us and fully refunded.
4.10. Our carriers do not deliver on weekends and public holidays. Please note delivery of your order may take longer during sales or other busy periods.
- Right of withdrawal returns and refunds
5.1 As a consumer you always have 14 days right of withdrawal. But we extend this to 30 days . Please note that you can only return products you have purchased through the Site
5.2.1. Without prejudice to your statutory right of withdrawal (see below), you can return products for any reason up to thirty (30) days after receiving your order. Use the return shipping label enclosed with your order.
5.2.2. Returns are accepted for any product regardless price if it is in original condition.
5.2.3 Your return fee of normal-sized packages costs 99 Swedish crowns. For packages with larger size and weight (surcharge) the return fee cost 199-499 Swedish crowns. The rest will be refunded through the same method as you paid.
5.2.4. As soon as your return reaches our warehouse and has been processed by us, we will issue a refund. The return process can take up to two (2) weeks from the moment you send back your product. Once we have processed your return, you will receive a credit memo email. You will then receive your refund within two (2) to five (5) working days.
5.2.5 We do not offer exchanges for returned items. If you wish to purchase a new item, please place a new order.
5.2.6 All refunds will be made using the same method of payment you used to purchase the product. If you paid by invoice, your payment provider might need to contact you for issuing the refund. We shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than our standardized delivery method offered by us). Refunds shall not include any potential customs and import charges paid.
5.3 Right of Withdrawal
5.3.1 You have the right to withdraw from a contract with us within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the items you purchased.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal written statement. Please contact us here. You may also use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is enough for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
5.3.2 Effects of withdrawal. If you withdraw from a contract with us and/or return any items, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than our standardized delivery method offered by us).
Refund shall be made without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel or until we have received from your evidence that the product has been sent, whichever is the earliest. You must return the items you no longer want not later than 14 days from the day on which you. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. We will bear the costs of returning the goods provided you use the return shipping label provided by us for shipment from the country in which delivery was made to you, otherwise you will be required to pay the return shipping costs. We are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit.
5.4 Fair use policy
Where appropriate and necessary, we shall investigate the unusual patterns of return activities and take any necessary actions at our disposal. Should we have reasonable proof that you have systematically abused our policies, we, therefore, reserve the right to refuse any future purchase requests made by you or to deactivate, temporarily or permanently, any of your accounts.
If your account has been deactivated and you believe we have made a mistake, kindly get in touch with Host Mobility. The above provisions do not prevent you from returning/claiming items that already have been purchased.
- Legal guarantee of confirmity
6.1. Should you find defects in the items you have purchased, Host Mobility abides by all statutory guarantee regulations. You have therefore up to 3 years from the moment you receive your items to claim your legal guarantee. Please contact our customer service here.
- 7. Limitation of liabilities and warranties
7.1. We make no warranties in relation to this Site or the information, materials, or contents made available. We do not warrant that the Site will be continuously available, or the information on this Site is true, non-misleading, or accurate.
7.2. Any information and contents on the Site should not be construed as NA-KD giving advice of any kind.
7.3. You agree not to use any of our products for any commercial and/or business purposes, and we exclude liability for loss of revenue/profits, loss of contracts, loss of business, loss of opportunity or loss of reputation. Our maximum liability to you for any loss or damage arising in connection with your purchase on the Site shall be limited to the total price of your order.
- 8. Trademarks
8.1. The trademarks, names, and logos displayed on the Site are registered and unregistered trademarks of Host Mobility. Prior written permission from Host Mobility and/or its partners is required for use of any trademark, image or video from the Site. Thus, it is strictly forbidden to copy, reproduce, download, post, transfer or distribute any document which comes from the Site, in anyways.
- 10. Conflict of terms and conditions
10.1 If there is conflict or contradiction between the provisions of these Terms and Conditions and any other relevant terms and conditions, policies, or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section of Host Mobility will no longer be valid.
- 11. Severability
11.1 If any provision of these Terms and Conditions becomes unenforceable or invalid in any jurisdiction, court or authority, the remaining provision and all other provisions will remain in full force and effect.
- 12. Laws and disputes
12.1 These Terms and Conditions are governed and construed in accordance with Swedish laws.
12.2 Contracts concluded through the Site as well as any dispute arising out or in connection from them shall be governed by Swedish law. An amicable solution (through an ombudsman system) shall be considered before any judicial remedies. In the event that this solution would fail, Swedish courts shall have a non-exclusive jurisdiction to settle any disputes arising from these Terms and Conditions. This provision shall not deprive European consumers of their national statutory rights.
12.3. In addition, and should you not be able to settle any dispute with Host Mobility, you can also submit a complaint to the EU’s online dispute resolution platform. The Online Dispute Resolution platform is available via the following link: http://ec.europa.eu/odr.
12.4. In the event of a dispute or claim associated with these Terms and Conditions, we will comply with the decision of the Swedish National Board for Consumer Complaints or the corresponding authority in the respective country.
These terms and conditions were created in 2022.
This policy was last modified on 26th of April 2022
Terms & Conditions B2B
Host Mobility AB
1.1 These general terms of sale and delivery apply to all sales from Host Mobility (hereinafter referred to as “sellers”), unless otherwise agreed in writing.
1.2 The buyer’s purchase terms are not applied in the contractual relationship, unless this is approved in writing by the seller. If the seller agrees in writing that the buyer’s purchase terms shall be applied in the contractual relationship, the provisions of the order confirmation and the terms of sale and delivery shall prevail.
- Quotation & order confirmation
2.1 The seller’s offer is valid for 7 days, unless otherwise agreed and confirmed in writing by the seller.
2.2 The seller is only obliged in accordance with the content of the order confirmation.
- Prices & payment – Retention of title
3.1 All sales are made in euros at the prices applied at the delivery date. All prices stated are exclusive of VAT, all types of taxes and public fees, packaging, shipping and more. The prices in the price tables are non-binding and may change from time to time without prior notice. The seller has the right to increase agreed prices for goods that have not been delivered, provided that this price increase corresponds to a price increase made by the seller’s subcontractors.
3.2 Unless otherwise agreed, payment must be made no later than upon delivery. If the payment has not been received on the due date, the seller has the right to immediately and without further notice cancel the purchase or demand default interest of 2% per commenced month.
3.3 The seller retains ownership of the goods sold in all respects until the buyer has paid the purchase price and any other costs for the purchase.
- Seller’s commitment
4.1 The seller’s commitment only covers the goods and services specified in the order confirmation. The seller undertakes to deliver a product of the usual good quality with regard to materials and manufacture.
- Delivery time & place of seller’s delivery
5.1 All stated delivery times are approximate and non-binding, unless otherwise expressly agreed and confirmed in writing by the seller.
5.2 All deliveries are made to a named place (“Ex Works” according to Incoterms 2010). The risk for the purchased goods passes to the buyer upon delivery. If the buyer undertakes to pick up the goods, the risk on the buyer passes from the time when the goods are ready to be picked up from the seller.
5.3 If a delivery place other than the seller’s place of business is agreed, the transport, including any loading, takes place at the buyer’s expense and risk.
5.4 If the buyer fails to pick up or receive the sold goods as required, the seller has the right to immediately and without further notice cancel the purchase or enter into an agreement with a third party for storage of the sold goods, at the buyer’s expense and risk.
6.1 The buyer must immediately make a written complaint when a delay has been established, otherwise the buyer loses the right to make a claim as a result of the delay. The buyer must at the same time give the seller a reasonable time limit of at least 14 days to fulfill his obligations.
6.2 If the seller fails to deliver the goods within the additional time limit approved by the buyer in connection with section 6.1, the buyer has the right to cancel the purchase by notifying the seller in writing. If the delay only applies to a part of a total delivery, the buyer can only cancel the purchase for the affected part.
6.3 If the buyer cancels the purchase in accordance with section 6.2, the buyer can claim the seller for compensation for the additional costs incurred by the buyer when acquiring a corresponding item from elsewhere. However, the compensation may not exceed the invoice amount for the delayed delivery plus 10%. 6.4 The buyer is not entitled to any compensation or indemnity for the seller’s delay beyond what is stated in section 6.3.
- Duty to investigate, complaint & return
7.1 The buyer shall immediately after delivery examine the delivery carefully to ensure that the delivery is in accordance with the contract and has no defects.
7.2 Complaints regarding defects and deficiencies that the buyer found or should have found in connection with the inspection described in section 7.1, must be made in writing and handed over to the seller immediately, but no later than 2 days after the goods have been delivered. In the event of other defects and deficiencies, the buyer must immediately make a complaint after the buyer has or should have discovered the defect. 7.3 If the buyer fails to make a complaint in accordance with section 7.2. the buyer loses his right to make claims against the seller as a result of the faults or deficiencies concerned.
7.4 If the buyer has not submitted a written complaint within 12 months from the time of delivery, the buyer can not in any respect claim faults and defects, damages, warranty or take other measures.
7.5 Returns of goods are only approved by prior agreement. All items returned must be sent postage free of charge to the seller. Return of goods can only take place in undamaged original packaging. Returned goods are credited with a deduction of 15% of the sales price.
- Errors & omissions
8.1 If the buyer makes a defective complaint within the specified time period according to section 7.2, the seller has the right to remedy the defect, make a redelivery or give the buyer a proportional deduction on the purchase price. Only if the seller has not remedied the defect, made a re-delivery or given the buyer a proportional deduction on the purchase price within a reasonable period of time after the buyer’s complaint has been received, the buyer has the right to remedy the defect via a third party or cancel the purchase.
8.2 The buyer is only entitled to compensation from the seller if the buyer allows a third party to remedy the defect or if the buyer terminates the agreement, in accordance with section 8.1. The buyer is only entitled to compensation for the costs that arise in connection with a third party remedying the defect, or the additional costs that the buyer incurs when acquiring a corresponding item from elsewhere. However, the compensation may not exceed the invoice amount for the incorrect part of the delivery plus 10%.
8.3 The buyer has no right to compensation or compensation for errors or defects beyond what is stated in section 8.2.
8.4 If the buyer allows a third party to remedy the defect in violation of section 8.1, the buyer can not claim the seller for compensation for costs that arise in connection with this.
- Limitation of liability
9.1 The seller is only liable for errors regarding the seller’s deliveries if the buyer has used these in a correct and reasonable manner and in accordance with the seller’s possible instructions. The seller’s liability is limited to errors in the seller’s own deliveries, and the seller is not responsible for errors that arise in connection with the seller’s deliveries being integrated into deliveries from other suppliers. Modification or alteration of delivered goods without the seller’s written approval releases the seller from all obligations.
9.2 The Seller is not under any circumstances liable for operating, time or income losses or other indirect losses incurred by the Buyer or the Buyer’s customers, or others who use the Seller’s deliveries. The buyer can not claim any compensation to cover the costs incurred in dismantling and reassembling the units or facilities where the product has been integrated.
9.3 If the seller is required to pay damages to a third party as a result of the delivery, the buyer is obliged to compensate the seller for the part of such damages that exceeds the invoice amount for the delivery in question plus 10%. If the seller’s liability refers to situations where the seller has transferred the responsibility to the buyer, the buyer is obliged to compensate the seller for the entire damages that the seller has been ordered to pay to a third party.
- Product liability
10.1 The seller disclaims in the mutual relationship between the seller and the buyer from all liability for workplace-related property damage that can be linked to the seller’s deliveries. If the seller is required to pay compensation for workplace-related property damage from third parties, the buyer in the mutual relationship between the seller and the buyer is obliged to keep the seller free from such claims and reimburse the seller for its reasonable costs for defense against such claims.
- Intellectual Property Rights & Confidentiality
11.1 The ownership of the seller’s intellectual property rights that are linked to the delivery remains with the seller.
11.2 All drawings, models and other technical documents that are connected to the delivery, which are transferred from the seller to the buyer, before or after the agreement has been entered into, belong to the seller. Without the seller’s approval, the above-mentioned material may only be used in connection with the use or resale of the product.
11.3 The Buyer is not entitled, without the seller’s written consent, to provide third parties with knowledge of technical or commercial information which by its nature is confidential or which the seller has described as confidential, either when the agreement was entered into or at a later time.
- Force majeure
12.1 In the event of force majeure, a party is released from fulfilling its obligations for as long as the force majeure situation persists. Force majeure exists when the agreement becomes significantly more difficult to fulfill as a result of events such as war, civil war, insurgency, terrorist attacks, public restrictions, import or export bans, natural disasters of all kinds, as well as extensive or local labor disputes, fire, power outages, computer viruses or similar, unless it can be shown that the party concerned should reasonably have foreseen this at the time the agreement was concluded.
- Election of competent court & applicable law
13.1 Any disputes between sellers and buyers that cannot be settled amicably shall be settled in court in accordance with Swedish law.